Refund Policy

 

Physical Product (Blinds/Shades/Belume Living Products)

The nature of our business means that any Products you order will be made to your specification. This means that any legal cancellation rights (including any cancellation rights that might apply under UK or EU law) you might otherwise have under relevant law do not apply.

However, subject the remaining provisions of these Terms, you shall have right to cancel your order for any Product(s) free of charge by giving us notice at any time prior to the issuing of Dispatch Confirmation in respect of those Product(s) (Cancellation Right), in which case we will refund you in full.

Where you wish to cancel your order after Dispatch Confirmation, you must give us notice. Any dispatched Products must be returned to us unused, undamaged, in a re-saleable condition, and in their original packaging within no later than 60 days from the date of the Dispatch Confirmation. An uplift charge (Uplift Charge) will be applied for collection of the unused, undamaged and re-saleable Products. Upon receipt of the Products by us we will determine whether the Products remain unused, undamaged and re-saleable. If we are satisfied, we will refund you, within a reasonable period, the total amount paid by you in respect of the cancelled Products, less any delivery costs, the Administration Fee (as defined below) and any Uplift Charge. If we determine that the Products have been used or damaged, we may, in our discretion, elect to issue you with a partial refund instead. If you have not yet paid for the Products, you shall be liable to pay the initial delivery costs incurred by us, in addition to the Administration Fee and any Uplift Charge for collection of the Products, which may be invoiced to you either independently or in addition to the charges for any Products you may order separately.
An administration fee (Administration Fee) of £5 per Product cancelled pursuant to clause 11.3 in our Terms and Conditions will be applied to cover the charges of handling, inspecting and repackaging the relevant Products.
This clause 11 does not apply in respect of any Products which you may wish to return to us because they are faulty, damaged or mis-described, which are dealt with under clause 8.
As noted above, any sums paid in the above circumstances will be refunded via the electronic payment mechanism used by you to pay for the Products within 10 working days of the date of our acknowledgement of your order cancellation (which must be submitted in writing using all relevant order details). Please remember it can take some time for your bank or credit card company to process and post the refund. For the avoidance of doubt, this refund shall be your sole right in respect of any such order cancellation, and we shall not be liable to you for any other losses or liabilities arising out of such rejection or cancellation (to the utmost extent permitted by law), including as regards any indirect or consequential loss, or for interest on any sums paid.

For the avoidance of doubt, any discount codes shall be non-cancellable, non-refundable and are not transferable or redeemable for cash of any equivalent consideration.

 

Digital Product ( Voucher / Coupon Code)

If you have purchased a discount voucher for a discounted price on any future purchase of our Product and we discontinue manufacturing of the Product we reserve the right to cancel our Contract and will notify you by email of the cancellation. Your voucher is non-refundable, as noted in our terms and conditions. 

Any sums paid in the above circumstances will be refunded via the electronic payment mechanism used by you to pay for the Products or discount voucher within 10 working days of the date of our email notification of rejection or cancellation of your order. Please remember it can take some time for your bank or credit card company to process and post the refund. For the avoidance of doubt, this refund shall be your sole right in respect of any such order cancellation, and we shall not be liable to you for any other losses or liabilities arising out of such rejection or cancellation (to the utmost extent permitted by law), including as regards any indirect or consequential loss, or for interest on any sums paid.