Help / FAQs

We estimate that the first orders will be dispatched on 5th June 2023. We will keep in touch with you via email and let you know if this is going to happen earlier or later. Note that your Belume Living will be dispatched in the order we have received your order relative to the rest of the orders. Terms and conditions apply

Yes, you can cancel your pre-order prior to dispatch for a full refund. Refund available at any time up until dispatch. Terms and conditions apply.

Yes, you can cancel your pre-order prior to dispatch for a full refund. Refund available at any time up until dispatch. Terms and conditions apply.

Yes if you return the item, unused, in its original box and in a new condition within 60 days of dispatch. We will refund your purchase on receipt. Terms and conditions apply.

We don’t need you to measure your window to order. However, the Belume Living Sleep Shade/Blind will only fit in windows between sizes of 60cm (23.6") by 60cm (23.6") to 160cm (63") by 160cm (63") supported. Also note that the recess (cavity) of your window needs to be 70mm (2.76”) to support our product.

Not on the day of ordering. We will contact you prior to us custom building your order and ask you for the width, height and depth of your window. Sizes of 60cm (23.6") by 60cm (23.6") to 160cm (63") by 160cm (63") supported. Also note that the recess (cavity) of your window needs to be 70mm (2.76”) to support our product.

We will be in contact with you about your measurement prior to dispatch. We will provide easy to follow instructions and online support for this should you require. If for any reason, we discover that your window is not suitable for the Belume Living product at this stage, we will provide a refund and cancel your order.

The product requires a window recess and cavity of 7cm deep to be fitted correctly.

The Belume Living Sleep shade casing is 12cm (4.72”) deep and 12cm (4.72”) in height. The width will be specific to your window, and the length of the cellular blackout shade and roll-up privacy shade will be custom to your window.

Our launch product will be installed within your window cavity of at least 70mm deep. We anticipate our later versions will support surface mounting above the cavity.

Yes, we will be offering a choice of colours of the inside facing roller-shade from white to black and shades of grey. The outside facing blackout, cellular shade will be white.

You need wifi to connect to your blind and specifically a 2.4Ghz connection type. Note that many modern routers can broadcast on both 5Ghz and 2.4Ghz.

No. There are built in batteries to your Belume Living Sleep, which you charge via usb-c. You do not need to remove the batteries to charge them.

We estimate 1-3 months depending on usage, how bright and how long the wake-up alarm is on. You can easily charge your blind via a USB-C rapid charging in situ.

You set your wakeup light via our companion app which will be available in iOS and Android stores - release date estimated March 2023. The application asks you the time you would like to wake-up, and the type of light pattern you would like to wake-up with. We do calculations and create a wake-up light routine just for you. Alternatively, you can specify a light wakeup pattern customised by you for timing, brightness and the pattern the shade goes from dark to light.

The app will be available to download from the Apple iOS Store and the Android Google Play store.